The return window is within 7 days from the date of delivery of the product. Products must be unused, with original tags and packaging intact. Refunds are processed after successful return pick-up and quality check. We may charge a convenience fee for returns if the return rate is higher than average.  In cases where our logistics service is not available for your location, you may need to self-ship the return. The refund will be credited back to the original payment method or as credit points, depending on the chosen option. If you receive a damaged product, contact customer support immediately for assistance.